IN 2003 AFTER HAVING BEEN CHEATED OUT OF ABOUT $4000 BY BANK OF AMERICA, I EXPRESSED MY HOPE TO SEE THE BANK FALL. I OF COURSE THOUGH THAT IT WOULD NEVER OCCUR. NOW BANK OF AMERICA SEEMS TO BE FALLING. GOOD!!!! WHEN IT FALLS DEPOSITS WILL GO TO LOCAL BANKS WHO ARE LENDING AND SUPPORTING THE US ECONOMY. IF YOU LIVE LONG ENOUGH YOU GET TO SEE EVERYTHING. ...

Dear Bob and Sherrie, What an incredible morning you spent with us! We had just been in our new office space 30 days and led us through a colleague conversation of how to settle into a newer, fresher, and smaller space. As the leader of the office, I was thankful for your investment of time and thoughtful preparation talking to our people to gain a good understanding of our issues and most importantly, our culture. Using the right balance of humor, candor and energy, you led us through the Rant, Repair and Rave process to a healthy conclusion. Thank you for leading us through a lively morning exercise of dialogue and planning. I welcome the opportunity to share our good experience with others. With warmest regards, ...

I worked in a really awful office. It was politics every moment. But I made the change-and the people I work with now just appreciate the work I do-there is no competition only teamwork. I feel really fortunate. ...